Ambler Member Services Coordinator - Level IV

The Ambler Member Services Coordinator will represent Weavers Way Membership Department in the Ambler store and community. Before the store opens, this person will be responsible for growing awareness of Weavers Way by actively going out into the community and signing up new members, talking to area organizations, and organizing member volunteers. The responsibilities of this position will evolve over time; an ideal candidate is someone who can be flexible to meet the needs of the business. After the store opens, this role will remain full-time, but hours will be split between membership activities and cashier duties (cashier duties not to exceed 50% of the weekly hours). The Member Services Coordinator’s ultimate goals are to cultivate and develop positive member relations, increase member engagement, and bring in new members. Responsibilities include demonstrating and maintaining consistent, high level of member and shopper satisfaction. This role will also be a liaison between Ambler operations staff and the Membership Manager. This position will report to the Membership Manager on all aspects of the job related to Membership and Outreach, and report to the Ambler Store Manager on all front-end aspects.

Qualifications, knowledge and expectations:

  • Employs excellent communication, interpersonal and customer service skills; goal-oriented
  • Demonstrates a commitment to the Co-op’s Ends, Mission, Product Philosophy and understands the Seven International Principles of Cooperation
  • Expected to communicate thoroughly and effectively on what a co-op is and why membership is important, as well as all aspects of Membership at Weavers Way
  • Expected to become familiar with all necessary membership processes to best serve members and shoppers; is meticulous and detail-oriented with paperwork, data entry, and protecting data
  • Supports and encourages participation in the Working Member Program; reinforces attendance of New Member Welcome Meetings
  • Prior experience in managing events and/or community organizing
  • Very familiar with the community in Ambler and surrounding areas (knowledge of influential organizations, businesses, etc.)
  • PR experience and/or experience at another Co-op is a plus
  • Flexible with schedule and job responsibilities to meet the needs of the Membership Department; some nights and weekends will be required
  • Communicates and coordinates directly with the Membership Manager

Before store opening — potential tactics for increasing awareness and membership:

  • Plan and manage events such as tabling at First Friday, kid’s yoga, movie nights, cooking demos, membership meetings, community meetings, grand opening, etc.
  • Coordinate volunteers and committees to assist with events and other membership activities
  • Identify opportunities to partner with area community organizations, churches, and local businesses to help Weavers Way become integrated into the community, while growing awareness and membership

After store opening — Member Services Coordinator Duties:

  • Work closely with the Membership Manager to support the department as needed across all Weavers Way locations; main focus will be Ambler, but the candidate must have an ability to look across locations to identify opportunities
  • Represent Membership in the Ambler store at the Member Services Desk in Ambler store, answering questions and resolving member/shopper concerns; monitor and maintain the store’s membership materials and new member cards
  • Coordinate with and support staff (esp. Front End) in handling Membership inquiries/concerns
  • Support staff in reaching new member goals, as determined by Membership Manager
  • Communicate with staff and train them on Membership policies, initiatives and events
  • Facilitate new member joins, Senior Discount and Food for All sign ups
  • Sign up members for Welcome Meetings; recruit working members and assist with shift sign-up
  • Identify appropriate community collaborations/partnerships; assist with managing Ambler area donation requests
  • Assist as needed with member engagement activities and events across all locations (member drives, welcome meetings, special events, etc.)
  • Monitor the Weavers Way website, the Event Calendar, the E-news, the E-shopper and social media to maintain and promote constant awareness of current Co-op events and promotions. Cross reference with Ambler community calendars to identify opportunities for events; communicate with Communications and Outreach Coordinator regularly
  • Provide weekly updates on Membership activity to the Membership Manager

The deadline for applying is midnight, March 30, 2017.

Applications are available online, in our stores at the cash registers, or you can email a description of your relevant employment history, skills and references. We will contact applicants as needed.

How to contact us

By email:
hr@weaversway.coop

By mail:
Human Resources
Weavers Way Cooperative 
559 Carpenter Lane
Philadelphia, PA 19119